Refund Policy

Effective Date: 12/7/25

At The Renewal Lab, we are committed to providing high-quality integrative health and wellness coaching, movement sessions, and holistic services. All payments are required at the time of booking to reserve your session, class, or program.

1. Refund Eligibility

• Clients who cancel a session at least 24 hours in advance are eligible for a full refund or may choose to apply the payment to a future session.

• Refunds will be processed using the same payment method used at the time of booking unless otherwise agreed.

2. Late Cancellations & No-Shows

• Cancellations made less than 24 hours before the scheduled session are not eligible for a refund.

• Clients who fail to attend a scheduled session without prior notice (“no-show”) are charged the full session fee, with no refund or rescheduling option.

3. Exceptional Circumstances

• In cases of emergencies or unforeseen circumstances, exceptions may be considered at the discretion of The Renewal Lab. Documentation or verification may be requested.

4. Non-Refundable Services

• Group classes, workshops, and special events may have separate refund policies clearly communicated at the time of registration.

• All services are non-transferable unless otherwise noted.

5. Insurance

• The Renewal Lab does not accept insurance at this time. Insurance coverage for Integrative Health & Wellness Coaching is under review by the State of Minnesota. Refunds do not include any potential insurance reimbursement.

6. Acknowledgment

By booking a session or registering for a program, clients acknowledge and agree to this Refund Policy. Clients are encouraged to review this policy prior to booking.